Pricing

Hosting Plans

Self-Hosted
On-Premise
FREE1
Self-Hosted with any provider
  • Unlimited Users
  • Unlimited Locations
  • Unlimited Items
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Phone Support
  • Email Support
  • Chat Support
  • Community Support
  • Get Started
Recommended for super-users
who want complete control.
Self-Hosted
Cloud
Starts at $20/mo2
Self-Hosted with DigitalOcean
  • Unlimited Users
  • Unlimited Locations
  • Unlimited Items
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Phone Support
  • Email Support
  • Chat Support
  • Community Support
  • Launch Droplet
Recommended for tech-savvy users
who want easy install.
Business
Cloud
$299/mo3
Hosting & Support
  • Unlimited Users
  • Unlimited Locations
  • Unlimited Items
  • Cloud Hosted
  • On-Premise4
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Phone Support
  • Email Support
  • Chat Support
  • Community Support
Recommended for smaller organizations
with limited resources.
Custom
Contact Us
Hosting, Support & More
  • Unlimited Users
  • Unlimited Locations
  • Unlimited Items
  • Cloud Hosted
  • On-Premise4
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Phone Support
  • Email Support
  • Chat Support
  • Community Support
  • Request Quote
Recommended for larger organizations
who prefer to delegate.
Notes

All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.

1 OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.

2 Paid to DigitalOcean.

3 Pricing for the Business package fluctuates based on our availability and capacity to provide quality hosting and support. At the moment, we recommend the Basic Hosting with Standard Support if you think the Business Hosting is too expensive.

4 On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.

    Key

    indicates a service not included in package

    indicates a service included in package

    indicates a service available as an add-on

Support Plans

Our community support will always be free. The following plans are for organizations who need a guaranteed service level agreement.

Standard
Business
Custom
General Cost
$99 per month
$249 per month
Contact Us
Availability
9am - 5pm EST
Monday - Friday
9am - 5pm EST
Monday - Friday
Negotiable
Minimum Term
12 Months
3 Months
1 Month
Language English English Negotiable
Response Times High Priority < 2 Hours < 1 Hours Negotiable
Medium Priority < 12 Hours < 4 Hours Negotiable
Low Priority Next Business Day < 12 Hours Negotiable
Channels Forum
In-App Chat
Email
Phone
Upgrades Major Releases
Minor Releases
Hotfix Releases
Included Troubleshooting
Priority Bug Fixes
Server Monitoring
Server Maintenance
Custom Development
Signup Signup Quote

FAQ

Yes, OpenBoxes is free to download and use. We do not charge you for user licenses and other fees. In other words, you are free to install the software on your laptop or a server that you manage without having to pay us for user licenses and other fees.

OpenBoxes, the software, is free to download and use.

But unless you plan to install OpenBoxes on your personal laptop or desktop, you’ll have costs associated with operating the software.

Read our Total Cost of Ownership guide to better understand the costs associated with adopting and using OpenBoxes.

Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests.

If our support packages are too expensive, we highly recommend that you use our Community self-service support options until you need a guaranteed level of support.

NOTE: We would also like to encourage third-party organizations who would like to offer support and hosting to contact us.

There are basically two ways to customize the software

  1. Hire your own developers and contribute the code back to core (or to your own fork).
  2. Hire us and we’ll take care of all the complexity of gathering requirements, developing, testing, and release your features.

If you are interested in option (2) please contact us at support@openboxes.com to discuss your requirements and we’ll provide a proposal with a quote and timeline for your feature request.

NOTE: Please take caution when maintaining your own fork. You could inadvertently end up in a situation where you lose the ability to pull the latest code from core into your fork. Don’t hesitate to contact us for recommendations if you do go down this route.

Yes, please. We don’t have an official partnership agreement, but we’d love to promote companies that are willing to provide services to our users.

Contribute to this discussion on our forum if you’re interested in providing services. Once we get enough interest we’ll add a page dedicated to service vendors.

At the moment, we provide support for US Business Hours. However, we can discuss 247 support to accommodate businesses located outside of the US.

Please email support@openboxes.com if you would like to discuss 247 and location-specific support options.

Ha ha. No. Literally no one has ever asked a frequently asked question. Ever.

If you would like to purchase larger increments of time in order to develop multiple customizations at one time, we’d be happy to discuss discounted rates. Contact our support team provide them with details about your requirements and we’ll get back to you with a quote.

Please contact us if you are a non-profit or small business that doesn’t think they can afford the costs. We can work with you on your budget and/or reach out to some of our partners for alternative quotes. Provide details to our support team and we’ll try to accommodate your budget constraints. We can also work with hosting providers to discount the cost of hosting. In fact, Azure, AWS and Google provide steep discounts that usually cover the cost of hosting and more.