Pricing

FREE*
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Community Support
  • Forum
  • Get Started
$250 Per Month
  • Cloud Hosted
  • On-Premise**
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Standard Support
  • Forum, Chat, Email
Request Quote
  • Cloud Hosted
  • On-Premise**
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Commercial Support***
  • Forum, Chat, Email, Phone
  • Request Quote
Notes

All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.

* OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.

** On-Premise implementations are available as an add-on for Custom packages. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.

*** Professional Support is provided during our Business Hours, which are generally defined as 9:00 AM to 5:00 PM (US Central). Business Hours can be negotiated through a Service Level Agreement (SLA) which can be purchased as an add-on. See Support Plan tab for more details.

    Key

    indicates a service for which you are responsible

    indicates a service included in package

    indicates a service available as an add-on

    indicates a service excluded from package

Not sure what you need? Email us and we'll help you figure out which plan is right for you.

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Community Standard Premium
Annual Subscription $0 per year $3600 per year $6000 per year
Incidents Per Month 0 5 10
Additional Incidents 0 $100 per incident $50 per incident
Availability Best Effort 9am - 5pm CST
Monday - Friday
9am - 5pm CST
Monday - Friday
Response › High Priority Best Effort < 4 Hours < 1 Hours
Response › Medium Priority Best Effort < 12 Hours < 4 Hours
Response › Low Priority Best Effort Next Business Day < 12 Hours
Discussion Forum
Included
Included
Included
In-App Chat
Not Included
Included
Included
Email Support
Not Included
Included
Included
Phone Support
Not Included
Not Included
Included
Priority Bug Fixes
Not Included
Included
Included
Release Upgrades
Not Included
Included
Included
Hotfix Upgrades
Not Included
Not Included
Included
Community Resources

Not sure what you need? Email us and we'll help you figure out which plan is right for you.

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Service Description Cost / Rates Action
Installation

One-time installation fee. This assumes that you have an account with a hosting provider and just need help installing the software.

$750 per server
servers
One-time Upgrade One-time upgrade fee. This assumes that you have a working OpenBoxes installation based on an official WAR file (see Latest Release). $250 per server
servers
Support Incident / Troubleshooting If you've encountered a problem with your self-hosted server you can request support from us. $150 per incident
incidents
Implementation & Configuration Includes costs involved in configuring the software as well as implementing your organization's workflows. This can usually be done in-house but may require external resources in cases where technical experise is not available. This should also include the cost of data backup / restoring processes and contingency plans if the software becomes unavailable due to power/Internet outages and hardware failures. $500 per server
servers
Online Training

The cost to train employees to use the software, which may include training materials like documentation, tutorials, videos, etc. This will likely be an on-going cost as you'll have to train new employees and update training materials as the software evolves. On-premise training is also available.

$600 per session
sessions
Data Migration

If your organization is using another software system (even if it's just Excel) to manage your supply chain data you'll probably want to move that data to OpenBoxes. In either case, you will need to export (e.g. download as CSV), transform (e.g. re-format the data to be imported), clean (e.g. remove duplicate and obsolete data) and most importantly test your data before you can start using the new system. This process can range from manual data-entry to automated data importing using APIs and other data migration tools.

$250 per data item
data items
Data Synchronization

If you plan to host a server in the cloud as well as on-premise, then you'll likely want to configure data replication between your servers.

NOTE: This does not include on-going maintenance and support. Please consider subscribing to the

$12,500 per environment
Custom Report

Select this option if you need a custom report or dashboard KPI we can usually turn these around fairly quickly unless we need to build a new data mart.

$500 per report
Custom Development

Hopefully OpenBoxes does everything you need. But let's be honest, it probably doesn't. You may need to hire a developer to build new features or improve existing ones. You can purchase Custom Development in chunks of time based on our Estimated Hours. Once the purchase has been made, we will allocate a project manager and developer and begin the requirements gathering process.

  • Bug Fix (5 Hours)
  • Custom Report (10 Hours)
  • Improvement (25 Hours)
  • New Feature (50 Hours)
  • Integration (100+ Hours)
$125 per hour
Discounts

If you would like to purchase larger increments in order to develop multiple customizations at one time, we'd be happy to discuss discounted rates. Contact our Support Team, provide them with details about your requirements and we'll get back to you with a quote.

Non-profits

If you are a non-profit or small business and feel like you cannot afford these rates, please let us know. We can reach out to some of our partners for cheaper quotes. Provide details to our Support Team and we'll refer you to one of our partners.

Integration At some point your organization may want to integrate with an external system i.e. accounting software or an enterprise resource planning (ERP) system. Integration costs depend on how complicated it will be to communicate between the two systems. Today, most software utilize REST APIs to facilitate communication between systems while older systems use EDI (electronic data interchange). Integration costs should also include updates to standard operating procedures (SOPs) which may require re-training.
Starts at $12,500 per integration