Pricing

Hosting Plans

Self-Hosted
FREE*
Self-Hosted with any provider
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Excludes Support
  • Get Started
Recommended for super-users
who want complete control.
Basic
$10+/mo
Self-Hosted with DigitalOcean
  • Cloud Hosted
  • On-Premise
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Excludes Support
  • Launch Droplet
Recommended for tech-savvy users
who want easy install.
Business
$299/mo**
Hosting & Support
  • Cloud Hosted
  • On-Premise***
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Includes Support
Recommended for smaller organizations
with limited resources.
Enterprise
Contact Us
Hosting, Support & More
  • Cloud Hosted
  • On-Premise***
  • Installation
  • Upgrades
  • Monitoring
  • Auto Backup
  • Bug Fixes
  • Includes Support
  • Request Quote
Recommended for larger organizations
who prefer to delegate.
Notes

All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.

* OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.

** Pricing for the Business package fluctuates based on our availability and capacity to provide quality hosting and support. At the moment, we recommend the Basic Hosting with Standard Support if you think the Business Hosting is too expensive.

*** On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.

    Key

    indicates a service not included in package

    indicates a service included in package

    indicates a service available as an add-on

Support Plans

Our community support will always be free. The following plans are for organizations who need a guaranteed service level agreement.

Standard
Business
Enterprise
General Cost
$99 per month
$249 per month
Contact Us
Availability
9am - 5pm EST
Monday - Friday
9am - 5pm EST
Monday - Friday
24/7
Minimum Term
12 Months
3 Months
1 Month
Language English English Negotiable
Response Times High Priority < 2 Hours < 1 Hours < 30 Minutes
Medium Priority < 12 Hours < 4 Hours < 2 Hours
Low Priority Next Business Day < 12 Hours < 4 Hours
Channels Forum
In-App Chat
Email
Phone
Upgrades Major Releases
Minor Releases
Hotfix Releases
Included Troubleshooting
Priority Bug Fixes
Server Monitoring
Server Maintenance
Custom Development
Signup Signup Quote

Additional Services (à la carte)

Service Rates Action
Installation $250-500 per server Get Quote
Upgrade $250-500 per server Get Quote
Customizations $75-120 per hour Get Quote
Implementation & Configuration $500-800 per day Get Quote
Online Training $50-800 per day Get Quote
Data Migration $500-800 per day Get Quote
Custom Reports $500 per report 1 Get Quote
Integration $2500 per integration 1 Get Quote
Data Synchronization $5000 per environment 1 Get Quote

1 Cost may vary depending on complexity of requirements. Please specify requirements when requesting a quote.

FAQ

Is OpenBoxes really "free"?

Yes, OpenBoxes is free to download and use. We do not charge you for user licenses and other fees. In other words, you are free to install the software on your laptop or a server that you manage without having to pay us for user licenses and other fees.

If OpenBoxes is "free" then why do I need to pay for it?

OpenBoxes is free to download and use.

But unless you plan to install OpenBoxes on your personal laptop or desktop, you'll have costs associated with operating the software. Read our Cost Analysis Guide to better understand the costs associated with adopting and using OpenBoxes.

Why is Professional Support more expensive than hosting?

Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests.

If our support packages are too expensive, we highly recommend that you use our Community self-service support options until you need a guaranteed level of support.

We would also like to encourage third-party resellers to contact us if you'd like to offer support and hosting. We don't need a partnership agreement. We just need to ensure that you plan to take care of our users as well as we would.

How do I build my own features?

There are basically two ways to customize the software:

  1. Hire us and we'll take care of all the complexity of gathering requirements, developing, testing, and release your features.
  2. Hire your own developers and contribute the code back to core (or to your own fork).1

If you are interested in option (1) please contact us at (support@openboxes.com) to discuss your requirements and we'll provide a proposal with a quote and timeline for your feature request.

Can I become a partner so that I can provide hosting and support to OpenBoxes users?

Yes, please. Yes. We don't have an official partnership agreement, but we'd love to promote companies that are willing to provide services to our users. Contribute to this discussion on our forum if you're interested in providing services.

Does OpenBoxes provide 24/7 and off-peak support?

At the moment, we provide support for US Business Hours. However, we can provide 24/7 support to accommodate businesses located outside of the US.

Please email support@openboxes.com if you would like to discuss 24/7 support options.

Do people actually ask these questions ... frequently?

No. Literally no one has ever asked a frequently asked question. Ever. Everything you have ever been told is a lie.